FREQUENTLY ASKED QUESTIONS

Need a few answers before you checkout? We got you! View our frequently asked questions below, if you still have questions feel free to contact us at freetobeblackhelp@gmail.com

CONTACT

If you have any comments or concerns, please feel free to email us at freetobeblackhelp@gmail.com and our staff will get back to you as soon as possible!

Yes. Be sure to follow us on Facebook and Instagram @freetobeblack for daily content, sale alerts, and more. Also, don't forget to tag us in your photos! 

ORDERS

We offer a secure checkout while accepting all major credit/debit cards (i.e. VISA, Mastercard, Discover card, etc.) and Paypal.

Shortly after you place your order you will receive a confirmation email from our customer support team. 

Once your package is shipped you will receive an email with the carrier and tracking information. Please allow up to 48 hours for the carrier to update their system with information on your package. If it has been more than 48 hours and you do not see any tracking information please contact the carrier to inquire about the delivery status.  

PLEASE NOTE: If you do not receive this information, please check the other folders in your email (i.e. spam, junk). If you still don't see it please contact us and we will resend it to you! 

PRODUCTS

Our shirts are made using screen printing and direct-to-garment printing methods to ensure our images turn out great and last through several washes. 

PLEASE NOTE: As a result of the direct-to-garment (DTG) printing process, you may notice an off-white residue or a vinegar-like smell upon receiving your garment(s), but don't worry this will disappear after the first wash!

Our designs are printed on Bella+Canvas, Gildan Softstyle, and Hanes Tagless which have different feels and fits. For your convenience, we have included a size guide and product info under each product.  

The Bella+Canvas is soft, stretchy, and runs big. So if you want a snugger fit order a size down. 

The Gildan Softstyle is soft, comfy, and runs true to size. So you can order your regular size. 

The Hanes Tagless is comfortable and runs small. So order a size up for a better fit.

RETURNS

Since our products are made to order, meaning that our fulfillment partners start production the moment you place your order, we are unable to offer refunds or accept returns. So please make sure that you are ordering the right size, color, quantity, and product(s). ALL SALES ARE FINAL. 

If you receive your order and your product(s) is damaged (i.e. ripped, broken), defective (i.e. printing error), or not what you ordered, notify us immediately at freetobeblackhelp@gmail.com so we can assist you with getting your order reshipped!

SHIPPING

Our accessories and apparel are fulfilled at different locations and some of our products (i.e. mugs) require special packaging to ensure that they arrive safely, so items may be shipped at different times. However, you will receive all of the items you purchased. If you do not, please contact us immediately. 

PLEASE NOTE: We only offer shipping within the United States at this time. 

As soon as you make a purchase our fulfillment partners receive your order information and get to work printing and shipping your items in a timely manner. It usually takes 10-12 business days (roughly 7-8 business days for production and an additional 3-4 days for shipping). However, during peak times (i.e. holidays) or due to unforeseen circumstances (i.e. natural disasters, pandemic) it can take longer.